Refund & Return Policy

At Thirumala Collections, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds under the guidelines outlined below.

1. Eligibility for Returns

You can request a return or refund for your order if:

• The product is defective, damaged, or incorrect.
• The product received does not match your order.
• You have a valid reason and contact us within 7 days of delivery.

Note:

• Returns are only accepted for unused, unwashed, and original products with tags intact.
• Personalized or customized products may not be eligible for return unless defective or damaged.

2. Return Process

1. Contact us within 7 days of receiving the order at 📞 9553537143 or via email at [Insert email address here].
2. Provide your order details, reason for return, and photos (if applicable).
3. Our customer support team will guide you through the return process.
4. Pack the product securely in its original packaging for safe return.

3. Refund Process

• Once we receive and inspect the returned product, we will process the refund within 7–10 business days.
• The refund will be credited to the original mode of payment used at checkout.
• In cases where partial refunds are applicable (due to product condition or missing parts), you will be informed before processing.

4. Exchange Policy

• If you wish to exchange a product, please contact us within 7 days of delivery.
• Exchanges are subject to product availability.
• Additional shipping charges may apply for exchanges.

5. Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Personalized or customized products (unless defective or incorrect).
• Products without tags or signs of wear.
• Items damaged due to improper use after delivery.

6. Shipping Costs for Returns

• If the return is due to our error (defective or incorrect product), the return shipping cost will be covered by Thirumala Collections.
• If you are returning the product for personal reasons, you may be responsible for the return shipping charges.

7. Contact Information

For any questions, concerns, or assistance with returns and refunds, please reach out to us:
📞 Phone: 9553537143
📍 Address: H.No:16-8-666, Abbanikunta, Near 100 feet road, Labour colony, Warangal – 506013, Telangana, India
📧 Email: thirumalacollections@gmail.com

We value your trust and are committed to ensuring that your shopping experience with Thirumala Collections is smooth and satisfactory. Thank you for choosing us!